Manager, Software Engineering

Thank you for considering a career at Ensemble Health Partners India!

Ensemble Health Partners - The single solution for a frictionless revenue cycle with the purpose of redefining the possible in healthcare by empowering people to be the difference. Our India Office is an extension of Ensemble’s team and culture designed to augment and enhance our talent and skill base in Revenue Cycle Management in addition to our long-standing presence in technology. Leveraging our platform of services, technology, business intelligence and analytics, our teams are creating and maintaining innovative products and systems to help our revenue cycle operators achieve the most efficient, ideal outcomes for our clients. Our teams are certified in revenue cycle best practices and are supporting end-to-end RCM operations. We are at the forefront of innovation using cutting-edge technology to drive meaningful impact in the Revenue Cycle Management landscape. As a leading player in the industry, we offer an environment that fosters growth, creativity, and collaboration, where your expertise will be valued, and your contributions will make a difference.

The Opportunity

Job Title: Senior Manager – Platform Engineering & SRE

Experience: 12+ Yrs

Location: Hyderabad (Hybrid)

Company Overview

Ensemble Health Partners India is at the forefront of innovation in the Revenue Cycle Management (RCM) space, leveraging modern technology to drive meaningful, real-world impact. Our future-ready platforms bring together AI-driven analytics, intelligent data ingestion, workflow automation, and business intelligence built on a scalable, cloud-native architecture.

Our AI-powered solutions are actively running in production, continuously optimizing processes and delivering data-driven insights at scale. With the second-largest market share in the U.S. RCM industry, a global workforce of 15,000+ professionals, and 12 technology patents, we deliver results through strong teams, proven processes, and flexible, modern technologies.

As part of our continued growth, we have launched our Global Capability Center (GCC) in Hyderabad designed to serve as a strategic extension of our global operations. The GCC brings together technology, analytics, and RCM expertise to build scalable solutions, accelerate innovation, and support our long-term vision of transforming healthcare operations.

At Ensemble Health Partners India, we foster a culture of growth, collaboration, and innovation where your expertise is valued, your ideas are heard, and your work makes a measurable impact.

Position Summary

We are seeking a Senior Manager – Platform Engineering & SRE to lead the teams that build and run the cloud platforms our engineers rely on every day. This role owns the Azure cloud platform, the developer experience (DevX) and engineering enablement agenda, and the observability and Site Reliability Engineering (SRE) practice for Azure application workloads, with the goal of improving engineering efficiency, quality, and delivery speed across the organization.

The Senior Manager will lead three sub-teams, Cloud Platform, Developer Experience (DevX), and SRE & Observability, through their leads. The role treats the platform as a product and application engineering teams as its customers, and works closely with Engineering Directors, Application Engineering, Architecture, Security, Data/AI, and business stakeholders to deliver secure, reliable, self-service capabilities that make the right way of building software the easiest way.

This position is expected to operate with a higher level of ownership than an Engineering Manager and to actively support Director-level responsibilities across platform strategy, roadmap planning, engineering governance, talent development, and cross-functional stakeholder alignment.

Platform Strategy & Technical Leadership

• Define and own the platform engineering vision, roadmap, and operating model, aligned with enterprise cloud strategy and engineering priorities.
• Run the platform as a product: understand the needs of application engineering teams, prioritize the backlog based on impact, publish a clear service catalog, and drive adoption.
• Provide technical direction across platform architecture, reusable components, engineering standards, and design reviews, and make build vs. buy vs. adopt decisions for tooling.
• Ensure platform capabilities are scalable, secure, reliable, cost-efficient, and maintainable, and aligned with cloud-native, API-first, and event-driven practices.
• Partner with Architecture and Security to set secure-by-default patterns and reference architectures for application teams.
• Define and meet SLOs for platform services, holding the platform to the same reliability standards it sets for application teams

Cloud Platform & Governance

• Lead the Azure landing zone and subscription decomposition initiatives, including subscription strategy, resource organization, environment separation, RBAC, policy, governance, and secure connectivity.
• Drive Infrastructure as Code (Terraform or equivalent) and a library of reusable, versioned modules for identity, compute, messaging, monitoring, security, and core networking.
• Enable self-service provisioning of cloud workloads with built-in guardrails, so application teams can move quickly without compromising governance.
• Establish policy-as-code, tagging, secrets management, and compliance guardrails across Azure environments.
• Partner with Finance and engineering leadership on cloud cost visibility, optimization, and accountability (FinOps practices).

Developer Experience & Engineering Excellence

• Lead the DevX and engineering excellence agenda: golden paths, reusable engineering templates, standardized CI/CD pipeline patterns (Azure DevOps, GitHub Actions or similar), automated quality gates, and self-service workflows.
• Introduce and drive adoption of best engineering practices and the right tools across teams, with clear documentation, onboarding, and enablement.
• Define and track developer productivity and delivery metrics (for example lead time, deployment frequency, change failure rate, build times, onboarding time, and developer satisfaction) and use them to guide improvements.
• Enable engineering teams to adopt approved AI-assisted engineering tools and automation patterns responsibly, to improve productivity, code quality, and delivery efficiency.
• Measure and drive platform/tool adoption by gathering feedback from application teams and continuously improving the platform experience.

Observability & Site Reliability Engineering (SRE)

• Own the SRE strategy, standards, and tooling for Azure application workloads, while application teams retain ownership of on-call and day-to-day operations for their services.
• Define and roll out observability standards covering logging, metrics, distributed tracing, dashboards, and alerting, built into reusable deployment templates.
• Establish SLI/SLO/SLA frameworks, error budgets, and reliability reviews, and coach application teams to adopt them.
• Define incident management, post-incident review, and problem management practices, and use incident trends to drive reliability improvements, automation, and reduction of operational toil.
• Drive operational readiness through production readiness reviews, resilience and capacity practices, and disaster recovery standards.
• Provide a reliable, well-supported observability platform and consult with application teams on troubleshooting and performance issues when needed.

People Leadership & Talent Development

• Manage and develop the Cloud Platform, DevX, and SRE & Observability leads, along with senior engineers and high-performing platform engineering teams.
• Build a culture of ownership, accountability, technical excellence, collaboration, and continuous learning.
• Own hiring, onboarding, performance management, career development, succession planning, and leadership development fo